High Holy Days 2020 Tech Tips

PJTC has a dedicated team of tech savvy volunteers. 

They are ready to assist you with your technology concerns, so you can relax and enjoy the High Holidays online with our community.

Call tech support at: (626) 798-1161 x.105  |  Email tech support at: beryl@pjtc.net

Call or email BEFORE SERVICES to test your set up and make sure everything is connecting correctly and running smoothly.

Call or email DURING SERVICES if you encounter any problems and need a helping hand.

When you reach out, our team may be assisting others. If you reach our voicemail, please leave a message. You will be contacted by the next available tech team volunteer.

FREQUENTLY ASKED QUESTIONS

How can I get quick access to the various URLs needed for services and other online programming? 

If you have a SmartTV, Roku, Amazon Firestick, or AppleTV, can you Stream PJTC’s Services to your TV? 

How can I view the digital Machzor and the online services at the same time? 

How can I enlarge the digital Machzor? 

What is the difference between the livestream options and the Zoom option for services? 

How can I get quick access to the various URLs needed for services and other online programming? 

We have resources and a tip for that question.

Resources Provided: One or more emails that contain links to all of the URLs needed to view and participate in High Holy Days go out during the weeks prior to Rosh Hashanah and Yom Kippur to the email account used to register for the High Holy Days. If the registrant did not receive an email, first check the email spam folder. Should the email not be there either, email info@pjtc.net and we can make sure the email is forwarded to you.

Our Hot Tip: When you receive the email with links to the URLs, take the time to click on all of the links and bookmark them in your web browser. Every web browser (Safari, Google Chrome, Firefox, etc.) have a "Bookmarks" menu tab at the top. Within that menu tab, you can "Add Bookmark Folder" to create a High Holy Days folder that only contains the bookmarked URLs you will need. You can then go to each URL/web page you will need to visit during the High Holy Days and, when on that page, go to the "Bookmarks" menu tab, select "Add Bookmark", select the High Holy Days bookmark folder you just created (from the drop down menu that pops up), give the page an easily recognized name (or keep whatever auto-populates in that space, and click "Add" (or whatever save button name appears in your web browser). Then, voila! When it's go-time, click on the "Bookmarks" menu tab again, and you will find your High Holy Days folder and all of the links within it down in the bookmark folders listing at the bottom of that menu (you can also find the folders when you click on "Show Bookmarks").

If you have a SmartTV, Roku, Amazon Firestick, or AppleTV, can you Stream PJTC’s Services to your TV? 

Yes! There are two ways to do so!

· For it to show up in YouTube "Subscriptions" – Subscribe to Pasadena Jewish Temple & Center’s channel

· For it to show up in Facebook Watch "Live Videos From Pages You Follow" – Follow Pasadena Jewish Temple & Center’s page

How can I view the digital Machzor and the online services at the same time? 

Two items to view digitally and simultaneously are best done with two devices.

To avoid having to switch back and forth between screens on the same device, so you can follow along in the digital Machzor and both see and hear the services at the same time, you really need two devices. Since the Machzor is read easier the larger the font, we suggest using your larger screened device - like a computer or a smart tablet (iPad, etc.) for viewing the Machzor instead of trying to view it on a small smartphone.

How can I enlarge the digital Machzor? 

Don't fret! There are ways.

1. Start by selecting a device with the largest screen possible. We recommend a desktop computer or laptop as your first choice, followed by a smart tablet (iPad, etc.).

2. Should the digital Machzor still show up too small on your screen, try enlarging your internet browser view. On a MAC, use the "Command" key and the "+" key. On a PC, use the "CTRL" key and the "+" key. On a tablet, touch the screen with two pinched fingers together, then slide them apart on the screen.

What is the difference between the livestream options and the Zoom option for services? 

It's mainly about watching vs joining.

The livestream options through Streamspot, Facebook Live and YouTube Live (which all stream the same thing - it's just a matter of what platform you prefer to use) allow you to watch and listen to services.

The Zoom option is available to PJTC members as a way to join in and be with our community (Zoom URL is shared via email to High Holy Day registrants). Within the Zoom experience, you can see other members that have also joined the Zoom and they can see you (unless you turn off your video, which you are welcome to do). Our clergy can also see you - it warms their hearts to see your faces and it helps them to have real people to talk and sing to during services. Our administrator mutes attendees, so do not worry about being heard unless you are a planned participant/speaker during the service. That said, you can be heard through the chat feature. At times we may deactivate the ability to chat to the entire group (it can be distracting), but you can chat individually with other participants and "whisper during services." It's okay...we know that part of the fun of going to services is connecting with your people.